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I Have a question?
FAQ
ORDER
How do I place an order ?
To add the item you wish to purchase to your shopping Cart, select the product and click on the "Add to shopping cart » button. You can shop without creating an account. However, if you register with us, you’ll enjoy the benefits of tracking your order, request a return directly from your account, add pieces to your wishlist…
How do I track my order ?
You will receive a confirmation email once we deliver your package and process your delivery. To know the status of your orders, please go on “My account” and click on “My orders”.
Can I amend or cancel an item from my order ?
We’re unable to modify an approved order. If you need to make any cancelation to your purchase, please contact us as soon as possible.
DELIVERY
What are the delivery times ?
Your order will be carefully controlled and packed by the PETER AND MAY team in our Parisian workshop.
We will dispatch your order within 1-2 business days using UPS or DHL services and you will receive a shipping confirmation with the tracking number.
We will dispatch your order within 1-2 business days using UPS or DHL services and you will receive a shipping confirmation with the tracking number.
What are the delivery costs ?
We’re happy to offer FREE worldwide shipping.
What can I do if I am absent on the day of delivery ?
Our shipping partners offer you the flexibility to make changes to your delivery. Using the tracking number of your delivery, follow the delivery of your parcel on the website www.dhl.com ou www.ups.com. If you are absent, the carrier will leave the parcel or a delivery notice in your letterbox so that you can pick it up at the closest post office.
Can my delivery address and my billing address be different ?
Yes, your delivery address can be different from your billing address as long as both addresses are in the same country.
Please untick the box that says 'My billing information is the same as my delivery information’ and then you can enter in your correct billing details.
Please untick the box that says 'My billing information is the same as my delivery information’ and then you can enter in your correct billing details.
What are the delivery options ?
We will dispatch your order using UPS or DHL services and you will receive a shipping confirmation with the tracking number.
PAYMENT
How secure is my payment ?
PETERANDMAY.COM uses SSL (Secure Socket Layer) technology to encrypt and protect the data you send us over the internet. All payments are securely processed over HTTPS and your information are not registered.
What are the payment methods?
We accept Visa, MasterCard, Carte Bleu, American Express and Maestro cards.
You can also choose to pay with PayPal.
You can also choose to pay with PayPal.
I have just received my product but I want to return it and be refunded. What should I do?
Our aim is your complete satisfaction. If this is not the case, we will be happy to accept any refund within 14 days of purchase.
Please click on My orders / Make a return in your customer account, or simply send us an email. The product must be returned in perfect condition, unworn, in its entirety (accessories, cases, booklet etc...) and sent in its original packaging along with a copy of the invoice.
Please click on My orders / Make a return in your customer account, or simply send us an email. The product must be returned in perfect condition, unworn, in its entirety (accessories, cases, booklet etc...) and sent in its original packaging along with a copy of the invoice.
Once your return has been received, your refund will be credited immediately (although it may take up to 15 working days for the refund to appear in your account).
We are not responsible for lost returns. We recommend a shipping method with a proof of delivery or tracking number. We recommend that you take every precaution to ensure its protection. Any damaged, used or incomplete product will not be eligible for a refund.
If you have received an incorrect or faulty item, please write to us.
EXCHANGE AND RETURNS
Can I exchange my order ?
We invite you to make a return request and place a new order for the desired item.
How do I get my money back after a return?
You will receive your refund via the same method that you used to pay for the product(s). From the moment we authorise the refund, your bank still needs to process it. If you paid using Paypal, the refund will appear on your Paypal account.
When will I get my refund after I returned my order ?
Once your return has been received, your refund will be credited immediately (it may take up to 15 business days to be reflected on your account).
Are the shipping costs refunded if I make a return?
We will not refund the return shipping costs unless :
- Receipt of a product that does not correspond to the original order.
- Receipt of a defective product
- Receipt of a product that does not correspond to the original order.
- Receipt of a defective product
